Shipping Policy – Ratifreenie Electronics Store

Effective Date: February 24, 2025

At Ratifreenie, we aim to deliver your premium electronics quickly, securely, and at the most reasonable rates. Our Shipping Policy outlines the available shipping options, timelines, and procedures to ensure your order arrives at your doorstep in a timely manner.

By purchasing products from Ratifreenie and using our shipping services, you agree to the terms outlined in this policy. Please read it carefully to understand how we process and deliver orders.

1. Shipping Locations

Ratifreenie currently offers shipping to the following locations:

  • Domestic Orders: We ship within the United States, including all 50 states and U.S. territories.
  • International Orders: We also offer international shipping to select countries. Additional customs duties, taxes, and import fees may apply for international shipments.

For more information on whether we ship to your location, please contact us at info@ratifreenie.com.

2. Order Processing Time

Orders are typically processed and shipped within 1-2 business days after payment has been confirmed. Business days are Monday through Friday, excluding weekends and holidays. Please note that during busy periods, such as holidays or sales events, processing times may take longer.

You will receive an order confirmation email once your purchase is completed and a shipping confirmation email with tracking details once your order has been dispatched.

3. Shipping Methods and Costs

We offer a variety of shipping methods to meet your needs. The shipping options and associated costs will be presented to you during the checkout process. The final shipping cost will depend on factors such as the shipping method selected, your delivery address, and the weight and dimensions of the items purchased.

Domestic Shipping Options:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-4 business days.
  • Priority Shipping: Delivered within 1-3 business days (available for urgent orders).

International Shipping:

  • Standard International Shipping: Delivery time varies by country, generally between 7-21 business days.
  • Expedited International Shipping: Delivered in approximately 5-10 business days, depending on the destination.

Shipping costs for both domestic and international orders will be calculated at checkout.

4. Free Shipping

We occasionally offer free shipping promotions. Free shipping eligibility and terms will be specified during checkout or in the promotional details. Free shipping is typically limited to domestic orders and may exclude expedited or international shipping.

5. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your shipment. You can also track your order status through your Ratifreenie account on our website.

6. Shipping Delays

While we make every effort to ship orders promptly, please be aware that unforeseen circumstances (such as weather conditions, third-party carrier delays, or customs procedures for international shipments) may cause shipping delays. We are not responsible for delays caused by shipping carriers or customs processing.

If there is a significant delay in your order, we will notify you and provide an updated delivery estimate. If you have any concerns, please feel free to contact us.

7. Damaged or Lost Shipments

If your order arrives damaged or if your shipment is lost during transit, please notify us immediately by contacting our customer service team at info@ratifreenie.com or calling (910) 893-5431. We will assist you in resolving the issue and, if necessary, file a claim with the shipping carrier.

Please inspect your order upon receipt, and report any damages within 5 business days of delivery.

8. Address Issues

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for shipping delays or non-delivery caused by incorrect or incomplete address information.

  • Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, you will be responsible for any additional shipping fees required to resend the order.
  • Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team immediately. We will do our best to accommodate your request, but changes cannot be made once the order has been processed or shipped.

9. Customs Duties and Taxes (International Orders)

For international orders, Ratifreenie is not responsible for any customs duties, taxes, or import fees that may apply. These charges are imposed by the destination country and are the responsibility of the customer.

  • Customs Declaration: We will declare the full value of the products on the customs form in accordance with applicable laws. We cannot mark packages as gifts or lower the value for customs purposes.
  • Delays Due to Customs: Customs processing times vary by country and may cause delays in delivery. We cannot control these delays, and we encourage international customers to check with their local customs office for more information.

10. Refused Shipments

If a shipment is refused by the recipient, the customer will be responsible for all return shipping fees and any costs associated with the refusal. These charges will be deducted from your refund if the package is returned.

11. Shipping Insurance

For high-value items, we recommend purchasing shipping insurance during checkout. Shipping insurance ensures that your order is protected in the event of damage or loss during transit. If you choose not to purchase insurance, Ratifreenie is not liable for any lost or damaged items once they are handed over to the carrier.

12. Contact Us

If you have any questions regarding shipping, delivery times, or shipping costs, please do not hesitate to reach out to our customer service team:

We are here to assist you and ensure that your shopping experience with Ratifreenie is smooth and enjoyable.

Thank you for shopping with Ratifreenie! We are committed to providing high-quality electronics and efficient shipping to meet your needs. Enjoy your shopping experience, and feel free to reach out if you have any shipping-related inquiries!