Payment Policy – Ratifreenie Electronics Store

Effective Date: January 24, 2025

At Ratifreenie, we strive to make your shopping experience seamless and convenient. This Payment Policy outlines the acceptable payment methods, payment processing procedures, and related terms for purchasing products from our website, www.ratifreenie.com.

By placing an order with Ratifreenie, you agree to the terms of this Payment Policy. Please read it carefully to understand your rights and responsibilities when making a purchase on our website.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience. The following payment methods are accepted:

  • Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover cards.
  • PayPal: You can make payments using your PayPal account.
  • Apple Pay: For customers using compatible Apple devices.
  • Google Pay: For customers using compatible Android devices.
  • Other payment options: Occasionally, we may offer other payment methods. These will be clearly stated at checkout.

2. Payment Processing

All payments are processed securely through our payment gateway providers. We utilize industry-standard encryption technology to protect your payment details and ensure that your transaction is secure.

  • Authorization: When you submit your payment details, your payment will be authorized, and your order will be placed on hold until we confirm payment.
  • Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain details of your order, including the products, quantities, pricing, and shipping information.
  • Order Fulfillment: Orders will not be processed or shipped until payment has been successfully confirmed. If we encounter any issues processing your payment, we will notify you and work with you to resolve the issue.

3. Payment Currency

All transactions are conducted in U.S. Dollars (USD). The currency for your purchase will be automatically set to USD unless specified otherwise.

4. Billing Information

During checkout, you will be required to provide accurate billing information, including your name, address, and payment details. This information is necessary to process your payment and verify your identity. It is your responsibility to ensure that all the details you provide are correct and up-to-date.

  • Billing Address: Please ensure that the billing address you provide matches the one associated with your payment method (credit card or PayPal account). This helps prevent any payment processing issues and delays in order fulfillment.

5. Payment Authorization Holds

When you place an order, we may place a temporary authorization hold on your payment method to ensure that sufficient funds are available to cover the order. This hold is typically released once your payment is successfully processed.

6. Security of Your Payment Information

We are committed to maintaining the highest standards of security for our customers. We use Secure Socket Layer (SSL) encryption technology to protect sensitive information such as credit card details and personal data during transmission. We do not store your full credit card information on our servers.

Our payment processing partners, such as PayPal and credit card providers, are responsible for ensuring the security of your payment details, and they comply with strict security protocols to prevent fraud and unauthorized access.

7. Failed Payments

If your payment fails for any reason (e.g., insufficient funds, expired credit card, incorrect payment details), we will notify you via email. You will have the opportunity to correct the payment details and complete the transaction.

  • Unsuccessful payments: If a payment fails, your order will not be processed, and your products will not be shipped.
  • Delayed payments: If payment is delayed or pending for any reason, the processing and shipping of your order may also be delayed. We encourage you to resolve any payment issues promptly to avoid delays.

8. Sales Tax

Sales tax will be applied to orders in accordance with the applicable laws in your state or country. The total amount of sales tax will be calculated and displayed at checkout. If you are tax-exempt, please provide the necessary tax-exemption documentation prior to placing your order.

9. International Orders

For international orders, we accept payments via PayPal, credit cards, Apple Pay, or Google Pay, depending on the region. Please note that additional customs duties, taxes, or import fees may apply when shipping internationally. These fees are the responsibility of the buyer.

  • Currency Conversion: If you are purchasing from outside the United States, the payment will be processed in USD, and your payment provider will convert the amount to your local currency at the exchange rate applied by your payment provider.
  • International Taxes and Duties: International customers are responsible for paying any customs duties, taxes, or import fees that may apply to their order. These charges are separate from the shipping cost and are the responsibility of the buyer.

10. Refunds and Adjustments

If you are eligible for a refund (as per our Refund and Returns Policy), the refund will be issued to the original payment method used during purchase. Please note that refunds may take several business days to appear on your account, depending on your payment provider’s processing time.

  • Shipping Costs: Shipping costs are non-refundable, except in cases where we made an error in processing your order (e.g., sending the wrong or damaged product).
  • Partial Refunds: If you return part of an order, the refund will be processed for the returned items only, and shipping costs may be prorated or deducted, depending on our return policy.

11. Fraud Prevention

To protect against fraud, Ratifreenie reserves the right to take additional verification measures when processing certain orders. If we suspect fraudulent activity, we may contact you to verify your payment information or cancel the order altogether. In such cases, we will notify you and take appropriate steps to resolve the issue.

12. Contact Us

If you have any questions regarding payment methods, processing issues, or need assistance with a payment, please do not hesitate to contact us:

Our customer service team is available to assist you with any payment-related inquiries.

Ratifreenie is committed to providing a secure and convenient payment experience. By following the terms outlined in this Payment Policy, you can enjoy a safe, hassle-free shopping experience while making your electronics purchases. Thank you for choosing Ratifreenie!